Areas of Enquiry

Glenwood is a large school, and at times it can feel complex to navigate. Your child works with many staff members, and it is not always clear who the best person is to contact when you would like to discuss something directly. We value working in partnership with families and clear communication supports this.

If you are unsure who to speak with, please:

· Briefly outline the matter to the school office.

· Our office staff will assist by directing your enquiry to the appropriate person.

When leaving a message for a member of staff, we ask for your patience while waiting for a return call. Teachers aim to respond within two school days. On occasion, this may take a little longer due to teaching commitments, excursions, or professional learning.

Communication methods at Glenwood High School

As a parent or carer, you are an important part of our school community. We know that you play a crucial role in helping your child become a motivated learner. Communication between our school and our community is critical for us to partner together.

To give our teachers the opportunity to recharge, spend time with their families and bring their best creative selves to work, we are setting clear expectations for when and how they respond to communication outside school operating hours. This means teachers may not reply to non-emergency messages or emails outside of school operating hours.

Please use the school’s email address for non-emergencies on glenwood-h.school@det.nsw.edu.au. Our staff will respond to your queries within 2 school days under normal circumstances.

For longer discussions or complex matters, we ask parents and carers to make an appointment to speak to teachers directly, at a time that works best for everyone.

For attendance, please contact attendance.glenwood-h.school@det.nsw.edu.au.

For enrolments, please contact enrolments.glenwood-h.school@det.nsw.edu.au.

Our staff will always stay in touch because open communication is what’s best for your child and their education. We don't want you to stop communicating with your teachers – we still want to hear from you if you have any questions or need to discuss a matter about your child. We know it’s often easier to send emails or messages after work. We will make sure we read and respond in school operating hours.

Our dedicated teachers want to help our students achieve their best – we’re on the same team.

Thank you for treating our staff with kindness and respect.

Have a question for our principal or teachers?

Our friendly office team can help you get in touch.

Contact us